General information, not an individual diagnosis. Ask a healthcare professional if you are unsure about your situation.
Insults, threats or assaults by customers or service users are external workplace violence.
Report incidents through workplace procedures so that risky situations can be analysed.
Identify with the team whom to call, how to request backup and where to get help.
During tension, keep your distance; leave and seek help if necessary.
After an assault, alert management and emergency services if needed; the victim should not be left alone.
Medical or psychological support and changes to work organisation belong in the follow-up.
Sources
Your health review
Review your health
Mon bilan prévention is an appointment to discuss your habits and choose your health priorities. Review the four age groups and practical information.