Pharmacie Kennedy Mulhouse

A food you bought is recalled: how do you check the batch and instructions?

Compare the brand, batch and retailer with the RappelConso notice. Stop eating the affected product and follow the instructions for that specific recall.

Editorial illustration of a health discussion; it does not depict the pharmacy’s actual premises.
Editorial illustration — Kennedy Pharmacy Mulhouse

General information, not an individual diagnosis. Ask a healthcare professional if you are unsure about your situation.

A withdrawal removes food from shop shelves; a recall also concerns people who have already bought it. It helps them identify the affected product and stop eating it.

Read the official RappelConso notice and compare the photograph, brand, batch number and retailer with your packaging. Also check the stated sales area to identify the product precisely.

A similar name is not enough to identify the recalled product. Compare the exact references of your purchase with the official notice, including the brand and batch number.

Stop eating the recalled product and set it aside. Follow its notice’s instructions, such as returning it to the shop, disposing of it or contacting the manufacturer.

Keep the packaging, receipt or useful photographs. If you ate the food and develop symptoms, speak to a doctor and provide the product details; also follow any medical advice in the notice.

Medicine and medical-device recalls follow a specific procedure involving the ANSM. This food-recall process does not justify changing a treatment on your own: ask a pharmacist or doctor what to do for the exact recall.

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