Two Doctolib accounts: what to keep before choosing one

Doctolib says two accounts cannot be directly merged through the website or by its teams. You therefore cannot rely on automatic consolidation to bring scattered documents and appointments together.

First identify your situation: two personal accounts in your own name, or a Relative profile created by another person. Help distinguishes these cases. The preparation described here concerns your own two accounts.

Before considering any deletion, help recommends downloading the important documents from the account concerned. It says they will no longer be accessible afterwards. Keep the documents you need before deciding which account to retain.

Also note useful information from your past appointments on paper or in a personal file. Doctolib says this history is not recovered automatically. Deletion therefore does not automatically transfer that history to the other account.

First identify upcoming appointments. Doctolib says their presence prevents account deletion. To keep the planned care, wait until the appointment has taken place before reconsidering your choice of account.

Help also distinguishes merging accounts from old patient records held by a practitioner. The described linking of those records requires a request to that practitioner. This passage promises neither automatic consolidation nor a feature offered by Kennedy.