New patient: what does a Doctolib restriction for existing patients mean?

For a first consultation, check the profile for a restriction limiting online booking to existing patients. This information concerns access to the booking being offered.

The process may ask whether the patient has already seen this professional. Answer for the person who will attend, according to their actual care history, even if they already have a Doctolib account.

If booking is blocked for a new patient, contact the professional or establishment directly. Explain that this is a first consultation and ask how to make your request.

To look for another professional, keep the intended specialty or consultation reason and enter the preferred town. Read each profile’s conditions before proceeding.

When booking is open, choose the consultation reason matching your request and read the instructions provided. Another reason should not be used to bypass first-consultation conditions.

Finish confirmation and check the validation message and the appointment in your account. A time simply appearing in search results does not constitute that confirmation.